Conversation names in unread-message emails

When a visitor misses your reply, the email we send them now names the conversation in its subject and body, using the conversation's title or the visitor's first message. Visitors with several conversations can tell which one you replied to, and email apps such as Gmail keep each conversation in its own thread.

The Reply now link in the email opens that conversation on the page where it started.

To learn more, read our help article.