What's new on NeetoChat Help

You can now see how far each message you send has traveled: Sent, Delivered, Seen, and more.

Previously, there was no clear indicator showing whether a customer had received or read your reply. A grey double check means your message was delivered; a blue double check means the customer has seen it.

This makes it easy to know where your reply stands and whether a customer still needs a follow-up.

To learn more, read our help article.

You can now react to any message in a conversation with an emoji. Previously, the only way to respond to a message was to type a reply.

With reactions, you and your team can acknowledge a message at a glance; a quick 👍 on a private note confirms you've seen it without adding another reply to the thread.

Reactions are visible to your team in the Inbox and are not shown to the customer.

To learn more, read our help article.