Delivery status for sent messages

You can now see how far each message you send has traveled: Sent, Delivered, Seen, and more.

Previously, there was no clear indicator showing whether a customer had received or read your reply. A grey double check means your message was delivered; a blue double check means the customer has seen it.

This makes it easy to know where your reply stands and whether a customer still needs a follow-up.

To learn more, read our help article.