Redesigned automation rule builder

We've redesigned the automation rule builder so each rule reads like a sentence, such as assigning conversations that start on your pricing page to a sales agent. This makes it easier to see what a rule does at a glance.

The Email to agent and Email to account manager actions are now one Send email action, where you pick the recipient. Your existing rules keep working and open in the new builder.

To learn more, read our help article.