Emoji reactions for messages

You can now react to any message in a conversation with an emoji. Previously, the only way to respond to a message was to type a reply.

With reactions, you and your team can acknowledge a message at a glance; a quick 👍 on a private note confirms you've seen it without adding another reply to the thread.

Reactions are visible to your team in the Inbox and are not shown to the customer.

To learn more, read our help article.