Unread replies when the widget is hidden

If you keep the NeetoChat widget hidden and open it from your own button or menu, a visitor could miss an agent's reply. You can now turn on Show widget on new reply under Widget modes, and the launcher comes back with its unread badge when an agent replies.

If you'd rather show the count in your own help menu, use the new onUnreadChange callback or NeetoChat.contextualHelp.getUnreadCount(). Both report how many replies the visitor hasn't read yet.

To learn more, read our help article.